Hiring Department
The UMKC International Student Affairs Office (ISAO) is accepting
applications for a Business Support Specialist. This position leads
the daily operations of our International Welcome Center and is a
member of the ISAO immigration advising team. The role is a great
fit for someone looking for an entry-level position in higher
education and/or international education. The best candidates for
this position will be detail-oriented and empathetic self-starters
with strong verbal and written communication skills.UMKC is
currently home to over 1,500 international students from 80+
different countries. Join us in contributing to UMKC’s tradition of
academic excellence, diversity, and community.
Job Description
Key Responsibilities
• Oversees daily Welcome Center operations, answering general
inquiries via telephone, email, and walk-ins (in person and via
Zoom)
• Maintains office inventory
• Trains IWC student assistants and maintains their work
schedule
• Schedules international student appointments with the advising
team
• Assists with document collection and review for immigration
check-ins each semester
• Provides guidance to UMKC students on ISAO procedures and
connecting with other student services
• Advises on basic immigration regulations for maintenance of
student visa status
Other Responsibilities
• Serves as a Designated School Official (DSO) for U.S. Citizenship
and Immigration Services and/or an Alternate Responsible Officer
(ARO) for U.S. Department of State – these designations require
U.S. citizenship or permanent residency
• Maintains clear and professional communication with students,
exchange visitors, UMKC campus partners including faculty and
staff, and partners in the greater Kansas City and Missouri
communities
• Understands and adheres to U.S. student privacy laws
(FERPA)
• This description in no way states or implies that these are the
only duties to be performed by the employee occupying the position.
Employees may be asked to perform other job-related duties
requested by their supervisor, subject to reasonable
accommodations.
Minimum Qualifications
High School Diploma or an equivalent combination of education and
experience from which comparable knowledge and skills can be
acquired is necessary.
Preferred Qualifications
Bachelor’s degree
• International education experience and/or experience living
abroad
• Proficiency in a foreign language common to UMKC’s international
population such as Arabic, Chinese, Farsi, Vietnamese, or
Spanish
• Experience working with SEVP and USCIS regulations, especially as
a Designated School Official (DSO) and/or Alternate Responsible
Officer (ARO)
• Strong intercultural communication skills and the ability to
communicate effectively with non-native English speakers
• Excellent problem-solving skills
• Serves as a Designated School Official (DSO) for U.S. Citizenship
and Immigration Services and/or an Alternate Responsible Officer
(ARO) for U.S. Department of State – these designations require
U.S. citizenship or permanent residency
Anticipated Hiring Range
Up to $18.00 per hour, commensurate with experience, education, and
internal equity.
Application Deadline
Applications will be accepted until this position is filled.
Benefit Eligibility
This position is eligible for University benefits. As part of your
total compensation, the University offers a comprehensive benefits
package, including medical, dental and vision plans, retirement,
paid time off, short- and long-term disability, paid parental
leave, paid caregiver leave, and educational fee discounts for all
four UM System campuses. For additional information on University
benefits, please visit the Faculty & Staff Benefits website at
.
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity
Employer .
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To request ADA accommodations, please call the Office of Equity
& Title IX at 816-235-6910.