LEAD MEDICAL SCHEDULER – Diagnostic Imaging Center
Posting Number: SRGV8189
Number of Vacancies: 1
Location: McAllen, Texas
Department: School of Medicine / Clinical Support Services ISU
FLSA: Non-Exempt
Scope of Job:
To lead, provide guidance, monitor, train, schedule, evaluate and coach medical schedulers to provide patient service care for the assigned area. Performs operational and clinical tasks including but not limited to the supervision and coordination of patient appointments for the assigned area, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
Description of Duties:
• Supervises and evaluates the performance of medical schedulers.
• Schedules and manages adequate schedulers staffing.
• Responsible for the daily operations and clinical support functions of the assigned area.
• Coordinates all tasks associated with the support of patient care within the assigned area.
• Actively participates in staff interviews to provide input regarding new hires.
• Receives and manages multiple telephone calls from internal/external customers, directs calls appropriately in an expedient, courteous and friendly manner, and supervises/trains others to do so.
• Receives and reads orders, mentors new employees in the process and serves as a resource to schedulers for order questions.
• Manages, monitors, and facilitates completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care.
• Oversees the patient schedule to ensure appointments are scheduled accurately and appropriately.
• Derives appointment duration times appropriately with collaborative involvement of the nursing and pharmacy team.
• Monitors, trains, schedules, evaluates, and coaches assigned staff.
• Develops an orientation plan for newly hired medical schedulers.
• Participates, designs, and implements medical schedulers’ performance metrics and monitors performance standards.
• Trains medical schedulers in regard to area of assignment’s office procedures, systems, scheduling policy and procedures, and new skills needed.
• Requires flexibility and the ability to function in multiple patient support capabilities as delegated by center management team.
• Performs other duties as assigned.
Supervision Received:
General supervision from assigned supervisor.
Supervision Given:
Direct supervision of assigned staff.
Required Education:
High School Diploma or equivalent.
Preferred Education:
Related associate degree from an accredited program/university.
Licenses/Certifications:
None.
Required Experience:
• Five (5) years of related work experience to include two years in a project coordination/lead/supervisory capacity, or
• Three (3) years of the required experience with a related Associate’s degree.
Preferred Experience:
Experience in related clinical environment.
Equipment:
Use of standard office equipment.
Working Conditions:
Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move object. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment.
Other:
Knowledge of and execution of selected tasks related to patient care are critical. Depending on area of assignment, may require specialized knowledge. Organized and effective at dealing with several activities simultaneously; strong organizational skills required; ability to prioritize. Protects patient health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Excellent verbal and written communication skills. Must be able to effectively interact with health care professionals, students, and patients.
Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 06/02/2025
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:
EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants:
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .