Student Success Counselor
Job Summary
The Student Success Counselor for Exploratory Advising assists
students in their academic pursuits by providing guidance in course
selection, degree planning, broader educational goals, and
graduation requirements. Student Success Counselors work with
students to develop program plans of study that align with degree
requirements and career aspirations. Assists students through their
college transition and academic milestones. Through data analytics,
Student Success Counselors monitor student progress to identify
potential pitfalls, recommends university-wide resources, and helps
find solutions and /or interventions to physical or psychological
difficulties associated with learning.
Student Success Counselors assist in university goals and
priorities in the areas of retention and timely student progress,
as well as continual efforts toward student goal achievement and
improved academic planning skills.
Job Description
Typical duties may include but are not limited to:
- Participates in training and professional development
activities necessary to increase knowledge and skills required of
Student Success Counselors, such as the administration and
interpretation of interest and assessment tools,
micro-credentialing, and skill assessment for digital badges.
Assists experienced Student Success Counselors in these activities
for experiential learning. - Contributes to persistence and retention by regular monitoring
of student progress utilizing a case management model. Intervenes,
advocates, and recommends resources and solutions to alleviate
barriers to success. Collaborates with other university resources,
such as Career Services, Counseling and Psychological Services, The
Center for Academic Achievement, Financial Aid, or Adaptive
Services, to provide holistic support. - Facilitates four-year graduation rates by providing individual
and group guidance related to academic programs, goals, and
curriculum. Collaborates with students to develop educational plans
that support career goals and ensure a proper pathway to
graduation. - Responsive to invention efforts designed to improve retention
and persistence by proactively encouraging students to register for
classes in a timely manner. - Aids four-year graduation goals by reviewing records for
student caseload and conducting regular degree progression audits
to ensure students are tracking to meet goals. Identifies at risk
students and conducts direct outreach to develop an intervention
strategy. - Supports student career development by serving as a resource
for experiential learning opportunities. Helps students find
appropriate co-curricular activities that provide opportunities for
leadership, scholarly activity, civic engagement, service learning,
and wellness. - Provides direct leadership for the development and tracking of
financial aid and scholarship strategies through the use of
university-wide dashboards; including but not limited to providing
guidance and application of such strategies to directly impact the
university’s goals and performance metrics. - Participates in recruitment and outreach initiatives led by
Enrollment Management and Student Engagement, such as Eagle Expo,
Say Yes to the Nest, and Weeks of Welcome, to provide information
to prospective students, admitted students, and parents. - Maintains accurate records of counseling appointments and
outreach efforts that are entered into the student degree tracking
system. - Assists with administrative tasks such as transient application
requests, course evaluation, course articulations, or course
substitutions as needed.
Other Duties:
- Other job-related duties as assigned.
Additional Job Description
Required Qualifications:
- This position requires either seven years of directly related
full-time experience or, as an alternative, a Master’s degree from
an accredited institution in a related field and one year of
full-time experience directly related to the job functions. - Experience operating a personal computer and proficient with
Microsoft Office (Word, Excel, PowerPoint, and Outlook). - Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Preferred Qualifications:
- Three years professional full-time experience in
retention-focused academic advising or counseling in higher
education - Experience administering and interpreting major and career
assessment tools (e.g. Self-Directed Search, MyPlan, Discover,
etc.). - Experience administering and interpreting degree planning /
degree audit tools and other advising tools (e.g. Degree Works,
Workday Student, Salesforce, Starfish, etc.) - Experience using and interpreting data analytics tools and
dashboards (e.g. Tableau, etc.) - Experience in student financial aid and enrollment services
processes and practices.
Knowledge, Skills & Abilities:
- Knowledge of advising and career development theory and models
of developmental advising/counseling. - Knowledge of federal and state laws and regulations of higher
education within the state of Florida. - Knowledge of and ability to use job-related technology such as
Microsoft Office, Workday Student, Degree Works, Appointment
Manager, and Florida Shines. - Excellent interpersonal, verbal, and written communication
skills. - Strong active listening skills.
- Ability to work successfully as both a member of a team and
independently with minimal supervision. - Ability to interact in a professional manner with staff,
faculty, students, and the community in a service-oriented
environment. - Ability to use effective decision making and conflict
resolution techniques. - Ability to maintain confidentiality and discretion at all
times - Ability to take initiative to prioritize, organize, and perform
work in a changing and fast-paced environment. - Ability to demonstrate a personal philosophy of care for
others.
Salary Range: $45,000 to $47,000
To apply, visit
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